1. Personal Data Collected and Methods of Collection

The Company collects the minimum necessary personal data as follows:
- Customer Inquiries: Name, Phone Number, Email Address

When a user consents to the collection of personal data and directly enters information via the "Customer Inquiry" process, the Company collects such data.
Additionally, during other service interactions, data such as IP addresses, cookies, and usage records may be generated and collected. This information may or may not be considered personal data, depending on whether it is linked with other personal information.

2. Purpose of Collection and Use of Personal Data

The Company collects and uses personal data solely for the purposes specified below and will take necessary measures, including obtaining separate consent, if there is any change in purpose.
- Handling customer inquiries and providing services

3. Outsourcing of Personal Data Processing

To provide better services, the Company outsources certain personal data processing tasks to external parties. In doing so, contracts compliant with applicable laws are executed. The outsourced agencies and details of their tasks are as follows:

4. Retention and Use Period of Personal Data

In principle, once the purpose of processing personal data is fulfilled, the Company promptly destroys the user's personal data. However, the following information is retained for the specified period for the reasons stated below.

▶ Records related to consumer complaints or dispute resolution
- Retention Reason: The Act on Consumer Protection in Electronic Commerce, etc.
- Retention Period: 3 years from the date of receipt

5. Destruction and Procedures of Personal Data

The procedures and methods for the destruction of personal data as determined by the Company are as follows.

1) Destruction Procedure

Once the purpose of processing personal data is achieved or the retention period expires, the personal data is promptly destroyed in accordance with the internal management plan and applicable laws.

2) Method of Destruction

Personal data printed on paper is shredded or incinerated, and electronic files are securely deleted using technical methods that prevent recovery or reconstruction.

6. User Rights/Obligations and How to Exercise Them

Users may request access, modification, deletion, or suspension of the processing of their personal data at any time via telephone or through the form provided by the Company. However, the Company may refuse such requests in cases where special legal provisions apply.

To exercise these rights, please contact TL GLOBAL Customer Support at +82 31 716 9652, or email the address provided under Section 9, or use the "Customer Inquiry" form. We will respond promptly.

Personal data deleted at the user's request will be processed in accordance with Section 4 and will not be accessed or used for any other purposes.

The Company does not collect personal data from children under 14 years of age, and users must comply with the Personal Information Protection Act and other relevant laws, and must not infringe upon the personal data or privacy of themselves or others.

7. Installation, Operation, and Refusal of Automatic Personal Data Collection Devices

The Company collects cookies and similar technologies that store user information continuously. Cookies are small text files sent by the server operating the Company's website to the user's browser and stored on the user's computer hard drive.

1) Purpose of Using Cookies and Similar Technologies

The Company collects cookies to analyze user visits, usage patterns, security, and connectivity in order to provide optimized services.

2) How to Refuse Cookie Settings

Users can configure their web browser settings to allow, confirm upon saving, or refuse cookies. However, refusing cookies may restrict the availability of certain services.

- For Explorer Users: Click the 'Tools' menu in your browser, navigate to the Privacy tab, and adjust the cookie settings under 'Advanced'.

- For Chrome Users: Open your browser's settings, then go to 'Privacy and Security' → 'Cookies and other site data' to configure your preferences.

8. Measures to Ensure the Security of Personal Data

The Company has implemented the following measures to ensure that users' personal data is not lost, stolen, leaked, altered, or damaged.

1) Administrative Measures

- Establishment and implementation of an internal management plan
- Minimization of access rights to personal data and regular security training
- Security agreements and internal procedures for all employees

2) Technical Measures

- Use of antivirus software with regular updates
- Secure data transmission through encryption algorithms and SSL security measures

3) Physical Measures

- Limiting and minimizing printed documents containing personal data
- Access control measures for areas where personal data is stored

9. Personal Data Protection Officer and Customer Service Department

The Company operates the Personal Data Protection Officer and Customer Service Department as follows to protect users' personal data and handle related complaints.

1) Personal Data Protection Officer

Personal Data Protection Officer: TL GLOBAL Chief Privacy Officer
Personal Data Protection Department: TL GLOBAL Customer Support Team / Email: support@tlglobal.co.kr

2) Customer Service Department

Department: TL GLOBAL Customer Service
Phone: +82 31 716 9652
Operating Hours: 09:00 – 17:00 (excluding lunch break 12:00–13:00, weekends, and public holidays)

If issues regarding personal data protection are not resolved or if you require further assistance, please contact the following agencies:
Personal Data Dispute Mediation Committee (www.kopico.go.kr / Toll-free: 1833-6972)
Personal Data Infringement Report Center (privacy.kisa.or.kr / Toll-free: 118)
Cyber Crime Investigation Unit, Supreme Prosecutors' Office (www.spo.go.kr / Toll-free: 1301)
Cyber Safety Department, National Police Agency (http://cyberbureau.police.go.kr/ / Toll-free: 182)

10. Changes to the Privacy Policy

- Announcement Date: February 20, 2025
- Effective Date: February 24, 2025